What to Do When Someone Dies?

The death of a loved one can be very unsettling and distressing, even if was expected. Knowing what to do when someone dies can help ease further upset at this difficult time. The circumstances surrounding the death will affect the steps that you need to take. Our useful guide explains what to do and when.

The Death Was Expected

If the death was expected, the G.P will need to be notified as soon as possible. They will attend and verify the cause of death. As long as there are no mitigating circumstances they should be able to issue the Medical Cause of Death certificate. At this stage, you can call us to notify us that our services are required. We will then transport your loved one to our chapel of rest.

Once you are in possession of the death certificate, you can arrange an appointment with the local Registry Office to register the death.

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The Death Was Unexpected

If the death was unexpected you will need to call the ambulance services and police as soon as possible. The police will attend to establish whether the death occurred under suspicious circumstances. The coroner will be notified, and the deceased will be taken to the hospital mortuary.

Coroner Does Not Order an Investigation

If the coroner is satisfied that the death did not occur under suspicious circumstances and the cause has death has been established, the Medical Cause of Death certificate will be issued, and you will be able to notify us that our services are required

Coroner Orders an Investigation

If the coroner orders an investigation, an inquest will be opened and you will not receive the Medical Cause of Death certificate until the cause of death has been established.

Registering a Death

To register a death, you must make an appointment at the local Registry Office in the district where the death occurred. You must register the death within 5 days in Wales or England or within 8 days in Scotland. If the coroner became involved we advise to inform the Registry Office of the circumstances.

To register the death, you must be one of the following:

  • A relative of the deceased
  • A person who was present at the death
  • A senior administrator where the death took place
  • The main person instructing the funeral director

Local Registrar Contact Details

The Registrars serving the Cynon/Merthyr Valleys and details of their contact numbers are provided below. You will need to contact the relevant office to arrange an appointment to register the death.

District Register Office Pontypridd & Aberdare
Telephone (01443) 494024
Email: [email protected]

District Register Office Merthyr Tydfil
Telephone: (01685) 727 333
Email: [email protected]

District Register Office Cardiff
029 2087 1680

Contact Richards Funeral Services

For more information about what to do when someone dies, please do not hesitate to contact us. We are here to support you when you need it most. Call us on 01685 878 121 during office hours or if you have an out of hours emergency please call 07775 853 637. Alternatively, you can email us on [email protected]